Employer:                    The British Columbia College of Social Workers (BCCSW) Position Title:              Professional Practice and Policy Associate Reports To:                 Registrar Position:                       Full-Time (onsite)   As the regulatory body for social workers in British Columbia, BCCSW acts within its statutory authority to develop and administer policies, procedures and practices that reflect the mandate of the College, which is to serve and protect the public by superintending the practice of social work in British Columbia. Founded in 2008, BCCSW is governed by a 12-member Board comprised of 4 public appointed members and 8 elected registrant members, and provides regulatory oversight to over 7,000 province-wide registered social workers and registered clinical social workers.  

General Overview:

Reporting to the Registrar, this permanent full-time position is based out of the BCCSW’s offices located in Vancouver. The Professional Practice and Policy Associate (the Associate) is responsible for leading and supporting research, analysis, and practice focused regulatory support, as well as contributing to regulatory compliance and policy development. The Associate contributes to the interpretation of the College’s standards of practice and code of ethics and the articulation of their relationship to ongoing practice.   Job Responsibilities and Accountabilities:  Under the leadership of the Registrar, and as per established performance standards, the Associate is responsible for the following key responsibilities:

• Maintain comprehensive knowledge of legislative and regulatory frameworks, including the BC Social Workers Act, freedom of information and privacy legislation, other legislation applicable to social work practice, relevant regulations, policies, and College bylaws and remain updated with changes as they occur within the area of professional regulation,
• Provide research, analysis, and support to departmental projects and contribute to the ongoing development and implementation of the identified strategic priorities of the College.
• Analyze the professional practice elements and substantial equivalency to social work education in non-standard registration applications.
• Identify and analyze regulatory trends across registrant queries and non-standard registration applications.
• Develop communication and key messages about social work professional practice and regulatory obligations.
• Support and coordinate public education events in collaboration with other departments as needed.
• Respond to practice inquiries to provide regulatory support to registrants and members of the public and identify issues to be addressed by the College within the context of the BC Social Workers Act, standards of practice and code of ethics.
• Provide support to the Continuing Development Program, responding to inquiries about the program, identifying relevant issue and trends.
• Contributes to the ongoing development of the standards of practice, practice guidelines and other resources and the Continuing Competence Program as required.
• Provide support to the Quality Assurance Committee and other Committees by providing information, carrying out background research as identified by the committees.
• Provide support to the Inquiry department as needed, with solutions to social work practice remedial measures and evaluation of satisfactory completion of the same, for registrants, as identified by the Inquiry Committee and department.
• Provide support to the Registrations department in the processing of applications for registration including applications for registration to the clinical class, and in maintaining compliance to relevant legislation.
• Represent the College on external committees and works with community partners as required, research issues as required and contribute to the preparation of written responses to various stakeholders.
• Contribute to the development of educational material aimed at proactive regulation of registrants and support the Senior Director to provide effective presentations to registrants, prospective registrants, employers and the public.
• Lead and collaborate across sectors to deliver outcomes with critical deadlines; proactively identify, analyze, and communicate solutions to address systemic problems.
• Any other duties that may be assigned

 

Indigenous Relations Behavioural Competencies:

BCCSW staff are supported to learn and demonstrate the following Indigenous Relations Behavioural Competencies commensurate with their experience and role at the College.  

1. Understanding one's thoughts, feelings, values and background through self- discovery and awareness including how one’s thoughts, feelings, values and background impact the success of their interactions and relationships with Indigenous peoples.
2. Increasing one’s ability to build and maintain respectful and effective relationships with Indigenous peoples through sustained learning and development including direct exposure to cultural and community ways and being willing to learn how diverse ways of thinking and acting can ensure the success of the College.
3. The ability to work respectfully, knowledgeably, and effectively with Indigenous peoples through cultural agility including creating a sense of safety and by transforming feelings of nervousness or anxiety into curiosity and
4. Championing the achievement of intended, real change that meets the enduring vision of Indigenous self-determination in British Columbia through change leadership including learning from elders and leaders, routinely energizing the change process, and removing barriers to change.

  Educational, Work Experience and Competency requirements:

• Master of Social Work degree with BCCSW registration or eligibility for registration
• A minimum of 5 years of demonstrated frontline practice experience in the social work profession and the provision of public health care services, post MSW qualification
• Demonstrated experience and skills for education and training delivery, both from technical and soft skill perspectives
• Demonstrated research and analytic skills including but not limited to literature reviews and program evaluation
• Demonstrated ability to manage multiple demands and pivot when project priorities and deadlines change
• Demonstrated ability to provide analyses, interpretation and research, ability to transfer this information into comprehensive reports
• Demonstrated ability to foster respectful and collaborative working relationships with relevant community organizations and stakeholders
• Demonstrated ability to respectfully and effectively navigate systems with competing priorities
• Strong oral and written communications skills and demonstrable skills using virtual platforms.
• Proficient computer skills with database management, word processing, spreadsheet, and graphics with MS Office
• Ability to perform the duties of the

  What We Offer: The salary range for this position is $83,950 – $99,520. In addition to the base salary, the College also provides pension contributions to the Municipal Pension Plan, competitive annual vacation and family responsibility leaves, membership in a generous extended health and dental benefits plan, and support for ongoing professional development.   How to apply:   Please email your cover letter and resume in a Word or PDF file to registrar@bccsw.ca and we kindly ask that applications be sent by email only—no fax or mail applications, please. We sincerely thank all applicants for their interest in BCCSW and will be contacting applicants selected for an interview.   BCCSW is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment regardless of race, colour, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, disability status, or any other basis prohibited by law.

Date posted: November 27, 2025  Pay: CA$45,220.00 - CA$59,800.00 per year  Job description:  Employment Opportunity  Employer: The British Columbia College of Social Workers (BCCSW)  Position Title: Inquiry Program Coordinator  Reports To: Inquiry Counsel  Position: Full-Time (onsite)  As the regulatory body for social workers in British Columbia, BCCSW acts within its statutory authority to develop and administer policies, procedures and practices that reflect the mandate of the College, which is to serve and protect the public by superintending the practice of social work in British Columbia. Founded in 2008, BCCSW is governed by a 12-member Board comprised of four public members and eight elected members from over 6,700 province-wide registered social workers.  General Overview:  Working under the direction of the Registrar and the Inquiry Counsel, the Inquiry Program Coordinator (the “Coordinator”) is a full-time permanent position, based out of the BCCSW’s offices located at Vancouver. The Coordinator oversees the intake and initial investigation of complaints concerning Registered Social Workers in accordance with the BC Social Workers Act, Social Workers Regulation, BCCSW bylaws and other applicable legislation. The Coordinator is responsible for a broad range of support including managing the preliminary intake of complaint files in accordance with BCCSW processes, assessing the information gathered and drafting intake reports for review by the Registrar. The Coordinator also provides a first point of contact for queries about potential complaints from the general public and registrants. Like all BCCSW employees, the Inquiry Legal Assistant will be expected to support BCCSW’s strategic priorities, duties & objects to serve and protect the public by implementing, maintaining, and enhancing the processes of regulating professional social workers in BC.  Key Responsibilities:  Under the leadership of the Registrar and Inquiry Counsel, and as per established performance standards, the Coordinator is responsible for the following key responsibilities: 

• Provide primary administrative support to and coordinate the complaints and investigations program of the College, liaising with Inquiry staff and other departments as required. 

• Collaborate with Inquiry Counsel to review the status of complaints, assign files to investigators, and provide ongoing support to the Inquiry team. 

• Manage the Complaints email inbox and phone lines, and respond to general inquiries from the public and registrants about potential complaints and complaint procedures and direct them as needed to the appropriate department or staff member. 

• Conduct thorough preliminary inquiries for complaints received in accordance with BCCSW policy and procedures, analyse and collate gathered information into intake reports for the review of the Registrar and Inquiry Counsel. 

• Prepare accurate and professional correspondence to complainants, registrants and other stakeholders as needed from templates or on the direction of the Registrar or Inquiry Counsel. 

• Collaborate and work with the Registrar, inquiry Counsel and other staff to ensure that complaint files progress through the different stages in the process in a timely manner and that complaint and communication timelines are managed and maintained. 

• Collaborate, as appropriate, with the office of external legal counsel to prepare for legal hearings of the Inquiry Committee and Discipline Committee, and other matters. 

• Manage, record and process requests under freedom of information in accordance with the Freedom of Information and Privacy Act, preparing releases for review by Inquiry Counsel and the Registrar. 

• Maintain accurate and confidential files and database systems for the Inquiry department and College archives. 

• Monitor post investigation agreements including posting and managing publications of complaint and discipline outcomes on the website and the online registry of the College. 

• Accurately track and report on the metrics for complaints and investigations, create and maintain spreadsheets of up-to-date statistics 

• Set agendas for committee meetings, assist in the preparation and uploading of committee and Board documents in a timely and professional manner 

• Attend meetings of the Inquiry Committee, take minutes, and draft correspondence of committee decisions 

• Provide administrative support to the chair of the Inquiry Committee as needed 

• Schedule and coordinate the annual calendar for Inquiry Committee meetings, ensuring that invitations are provided to committee members and staff 

• Coordinate the preparation and publication of information and articles relating to the Inquiry department and complaints, in the College newsletter, the annual report and the website. 

• Ensure timely, effective, and efficient implementation of BCCSW bylaws, regulations, policies & procedures as they relate to complaints and discipline. 

• Contribute to collaborative efforts to identify and implement process improvements that enhance the efficiency and effectiveness of the complaints administration functions of the College. 

• Assist with special projects including but not limited to, gathering information, conducting environmental scans, and preparing reports or policies. 

• Perform other related duties as assigned. 

BCCSW Indigenous Relations Behavioural Competencies:  BCCSW staff are supported to learn and demonstrate the following Indigenous Relations Behavioural Competencies commensurate with their experience and role at the College. 

• Understanding one's thoughts, feelings, values and background through self-discovery and awareness including how one’s thoughts, feelings, values and background impact the success of their interactions and relationships with Indigenous peoples. 

• Increasing one’s ability to build and maintain respectful and effective relationships with Indigenous peoples through sustained learning and development including direct exposure to cultural and community ways and being willing to learn how diverse ways of thinking and acting can ensure the success of the College. 

• The ability to work respectfully, knowledgeably, and effectively with Indigenous peoples through cultural agility including creating a sense of safety and by transforming feelings of nervousness or anxiety into curiosity and appreciation. 

• Championing the achievement of intended, real change that meets the enduring vision of Indigenous self-determination in British Columbia through change leadership including learning from elders and leaders, routinely energizing the change process, and removing barriers to change. 

Educational, Work Experience and Competency requirements: 

• Post secondary education in a relevant discipline. Completed Legal Administrative Assistant certificate or paralegal certificate (preferred) 

• Minimum three years of administrative experience in a professional setting requiring exceptional customer service, experience in social work or with a regulatory body is preferred. Experience as a law clerk or paralegal is also considered an asset. 

• Strong communication skills (verbal and written) with the ability to clearly and effectively convey complex regulatory information, utilizing applicable legislation, regulations, bylaws, and policies, including strong English language spelling, grammar and punctuation, and superior attention to detail. 

• Legal writing experience within the regulatory sector or a government organization would be an asset. 

• Technically savvy with demonstrated proficiency in Microsoft Office, SharePoint, CRM database systems and Adobe products. 

• Knowledge of relevant legislation, including the Social Workers Act and related regulations, the Freedom of Information and Protection of Privacy Act (FOIPPA), and principles of administrative law, is considered an asset. 

• Demonstrated ability to multitask and prioritize work based on organizational needs 

• Demonstrated ability to take initiative and independently and effectively manage time and competing priorities based on organizational needs. 

• Experience working within a cloud database environment is considered an asset 

• Demonstrated ability to work collaboratively as part of a team, fostering a positive work environment 

• Experience interacting and working with boards, committees, and taskforces is an asset. 

• Analytical thinker with the ability to assess information quickly and make valid, reliable, evidence-informed decisions 

• Demonstrated ability to effectively engage with diverse stakeholders, demonstrating cultural sensitivity, awareness and respect in interactions particularly in working with Indigenous peoples and other diverse communities. 

What We Offer:  The salary range for this position is $45,220 – $59,800. In addition to the base salary, the College also provides pension contributions to the Municipal Pension Plan, competitive annual vacation and family responsibility leaves, membership in a generous extended health and dental benefits plan, and support for ongoing professional development.  How to apply:  Please email your cover letter and resume in a Word or PDF file to registrar@bccsw.ca and we kindly ask that applications be sent by email only—no fax or mail applications, please.  We sincerely thank all applicants for their interest in BCCSW and will be contacting applicants selected for an interview.  BCCSW is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment regardless of race, colour, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, disability status, or any other basis prohibited by law. Qualified applicants from equity seeking groups who would contribute to the diversification and shared vision of the organization are strongly encouraged to apply and self-identify within their application.  Job Types: Full-time, Permanent  Benefits: 

• Dental care 

• Extended health care 

• Paid time off 

Schedule: 

• Monday to Friday 

Education: 

• Bachelor's Degree (required) 

Work Location: In person  Expected start date: Jan-2026 

Membership on the College Committees is a great opportunity for registrants to contribute their expertise to the regulation of the social work profession in British Columbia, in the best interest of the public. The College is anticipating possible vacancies on the following committees in 2025: Quality Assurance Committee (3 positions) The Quality Assurance Committee (QAC) is responsible for the BCCSW Standards of Practice and for our Continuing Professional Development (CPD) program. The QAC exists for the purpose of enhancing the quality of social work practice and to reduce incompetent, impaired, or unethical practice among registrants. The QAC is committed to its membership being reflective of the diversity of social workers in our province, with seats reserved for members who identify as belonging to equity-seeking groups. The QAC meets once every 4-6 weeks for 1.5 hours. Members are also expected to engage in additional hours for preparation for the meetings and work undertaken by the QAC. Registration Committee (2 positions) The Registration Committee is responsible for ensuring the Registration policies outlined in the Social Workers Act and the Bylaws are being followed and for developing recommendations for registration policies for approval by the Board. The activities and scope of the Registration Committee are outlined in the Social Workers Act and Bylaws of the BC College of Social Workers. The Registration Committee meets every 4 weeks for about 1.5 to 2 hours. Members are also expected to engage in additional hours for preparation for the meetings and work undertaken by the Registration Committee. Discipline Committee The mandate of the Discipline Committee is to hear and determine matters set for hearing by citation issued at the direction of the Inquiry Committee in accordance with Division 3 of the Social Workers Act. The Discipline Committee meets for the purpose of conducting hearings which are open to the public, and panels of three committee members are constituted for the purposes of a hearing. As such, this committee does not hold regular meetings, however members who are part of the panel are expected to be available for the entire process of a disciplinary hearing, when they are conducted. Inquiry Committee (5 positions) The mandate of the Inquiry Committee is to investigate all complaints regarding Registered Social Workers and Registered Clinical Social Workers, including complaints made against someone who was previously registered but is not currently registered. The activities and scope of the Inquiry Committee are outlined in the Social Workers Act and Bylaws of the BC College of Social Workers. Specific activities include investigating a complaint, which may involve appointing an inspector and requiring the Registered Social Worker to provide information and taking steps to resolve complaints. The College can impose disciplinary measures that range from temporary oversight of a social worker to removal of an individual’s right to practice social work. The Inquiry Committee meets every 4-6 weeks for 2 to 2.5 hours through virtual meetings. Members are also expected to engage in additional hours for preparation for the meetings by reviewing information provided and being well prepared to participate in deliberations and decision making. Indigenous Council The Indigenous Council seeks to reflect Indigenous values and Indigenous ways of working to provide a framework for engaging in College affairs. The Council acts in an advisory capacity to the College offering Indigenous cultural perspectives and knowledge as a way to culturally inform the development of regulation, College policies, initiatives, projects and programs, communications and relationship building with Indigenous persons and communities. The Council meets every 4-6 weeks for about 1.5 to 2 hours. Members are also expected to engage in additional hours for preparation for the meetings and work undertaken by the Council. Council members include registrant members who identify as Indigenous. Committee members are expected to: • act in ways to ensure the full protection of the public; • observe the mandate of the College and demonstrate an appreciation and understanding of the responsibility and accountability that the College must govern their members to protect the public;; • show an appreciation and understanding of the responsibilities and accountability associated with fulfilling a quasi-judicial role in a professional regulatory organization including the roles of professional standards of practice and rules of professional conduct; • attend all meetings and be well prepared and conversant with the background materials and the agenda; • listen to other committee members' perspectives, ask questions, and participate in the discussions and decision-making; • act and make decisions on behalf of the whole public and the whole social work profession while bringing different perspectives into the committee's or task force's discussions and decision-making; • support well-informed, consistent, timely, quality, transparent, and efficient decision making; • act strictly within the board's policies regarding confidentiality and conflict of interest; • treat other committee or task force members with respect, fairness, honesty, and inclusiveness. When preparing your expression of interest, it is important to keep in mind the responsibilities of the committee and the College as a regulator of the social work profession. Please review the information provided on each Committee to understand the mandate of each committee. More information on individual committees can also be found through the College bylaws, available on our website. Please submit your expressions of interest via email to registrar@bccsw.ca sharing why you would like to be on the particular committee and meet the competencies required.